How TensorTrader subscription trials, cancellations, and refunds work.

New accounts start on the Free plan (one token, one timeframe, one exchange) with no payment method required. 30-day Beta and 90-day Pioneer Beta are Stripe subscriptions with a free trial: checkout collects a payment method, and the first charge is due when the trial ends unless you cancel first. Pioneer (90 days, all exchanges during the trial) requires a verified trade-only key for a venue we have not finished integrating.

If you cancel during the trial, or the subscription does not convert to paid, the account returns to Free. Because you can evaluate on Free and during a $0 trial before any charge, paid subscription periods are generally non-refundable except as described below.

You can cancel your subscription at any time from the billing portal in your account settings (powered by Stripe). Cancellation takes effect at the end of the current billing period: you keep full access until that date, and you will not be charged again.

Cancelling your subscription does not close your account, disconnect your exchange API keys, or affect open positions on your exchanges. Positions always live on your own exchange accounts and remain fully under your control there.

We do not provide refunds or credits for partial billing periods, unused time, downgrades, or periods where you did not use the Service.

We refund in full: duplicate charges, charges made after a confirmed cancellation, and any other billing error on our side. If you believe you were billed incorrectly, contact us and we will investigate promptly.

If a legally mandated refund right applies in your jurisdiction (for example, certain consumer withdrawal rights), we honor it. Nothing in this policy limits your non-waivable statutory rights.

To request a refund for a billing error, email support@agent-swarm.net from the address on your account, including the charge date and amount. We aim to respond within 2 business days. Approved refunds are returned to the original payment method; your bank may take 5–10 business days to post them.

Please contact us before opening a card dispute — billing errors are almost always resolved faster directly.